1. How long does it take to receive my order?

• Typically, orders are processed within 4-16 business days. Shipping times vary based on your location and the shipping method chosen at checkout. Please refer to our Shipping Policy for more details.

2. Do you offer international shipping?

• Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary. Please refer to our Shipping Policy for more information.

3. Can I track my order?

• Yes, tracking information will be provided once your order has been shipped. You will receive an email with tracking details to monitor the progress of your delivery.
• Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary. Please refer to our Shipping Policy for more information.

1. What is your return policy?

• We accept returns within 30 days of delivery for a refund or exchange. Items must be in their original condition with tags attached. Please refer to our Returns Policy for detailed instructions on how to initiate a return.

2. How do I initiate a return or exchange?

• To start the return or exchange process, please contact our customer support team with your order number and reason for return. We will guide you through the process and provide further instructions.

3. Do I have to pay for return shipping?

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Please refer to our Returns Policy for more information on return shipping.

1. Are your products ethically sourced?

• Yes, we prioritize ethical sourcing and partner with suppliers who adhere to fair labor practices and environmental standards.

2. Do you restock sold-out items?

• We strive to restock popular items whenever possible. Sign up for our newsletter or follow us on social media to stay updated on restocks and new arrivals.

3. Can I customize or personalize an item?

• At this time, we do not offer customization services. However, we continually evaluate customer feedback and may explore this option in the future.

1. How do I create an account?

• You can create an account during the checkout process or by clicking on the "My Account" link at the top of our website. Follow the prompts to set up your account with your email address and password.

2. I forgot my password. How do I reset it?

• To reset your password, visit the login page and click on the "Forgot Password" link. Enter your email address, and instructions for resetting your password will be sent to your inbox.

3. I'm experiencing technical issues on your website. What should I do?

• If you encounter any technical difficulties while browsing our website, please reach out to our customer support team for assistance. Be sure to provide details about the issue you're experiencing, including any error messages you may have encountered.

If you have any other questions or need assistance, just reach out to our customer support team. Email us at  inovatiu.onlineshop@gmail.com or use the contact form on our website. We’re here to help!